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Troubleshooting

Common issues and solutions for Goal Gauntlet users.

App Issues​

App Won't Open​

  • Force close and restart: Swipe up and relaunch
  • Check for updates: Update to latest version
  • Reinstall: Delete and reinstall the app
  • Storage space: Ensure 100MB+ available

Login Problems​

  • Forgot password: Use "Forgot Password" on login screen
  • Account not found: Check email spelling
  • Social login failed: Try email login instead
  • Already logged in: Log out and log back in

Sync Issues​

  • Data not syncing: Check internet connection
  • Outdated data: Pull down to refresh
  • Multiple devices: Allow 1-2 minutes for sync
  • Force sync: Settings → Sync Now

Challenge Issues​

Can't Create Challenge​

  • Error message: Check character limits (50 char max for titles)
  • Template won't load: Refresh the app
  • Start date issues: Must be today or future
  • Validation errors: Ensure all required fields filled

Progress Not Saving​

  • Internet required: Must be online to save
  • Try again: Wait 10 seconds and retry
  • Clear cache: Settings → Clear Cache
  • Contact support: If issue persists

Lost Progress​

  • Check sync status: Settings → Last Synced
  • Login verification: Ensure correct account
  • Data recovery: Contact Support within 30 days

Account Issues​

Can't Update Profile​

  • Image too large: Max 5MB for profile pictures
  • Invalid characters: Use letters, numbers, spaces only
  • Username taken: Try adding numbers
  • Connection timeout: Try again in better network area

Subscription Problems​

  • Payment declined: Check card details
  • Can't cancel: Settings → Subscriptions → Manage
  • Not unlocked: Restart app after purchase
  • Refund request: Contact Support

Delete Account​

  • Settings → Account → Delete Account
  • Warning: Cannot be undone!
  • Data exported: Download your data first
  • Subscription: Cancel before deleting

Notification Issues​

Not Receiving Notifications​

  • Check permissions: Settings → Notifications → Enable
  • Do Not Disturb: Check phone DND settings
  • Battery saver: May block notifications
  • Reinstall: Sometimes fixes notification bugs

Too Many Notifications​

  • Customize: Settings → Notifications → Manage
  • Frequency: Adjust reminder frequency
  • Snooze: Use snooze for temporary quiet
  • Critical only: Enable "Important Only" mode

Performance Issues​

App Running Slow​

  • Close background apps: Free up memory
  • Clear cache: Settings → Storage → Clear Cache
  • Update app: Install latest version
  • Restart device: Sometimes helps

Battery Drain​

  • Background refresh: Disable if not needed
  • Dark mode: Saves battery on OLED screens
  • Reduce animations: Settings → Accessibility
  • Update OS: Outdated OS can cause issues

Data & Privacy​

Reset Password​

  1. Tap "Forgot Password" on login screen
  2. Enter your email
  3. Check email for reset link
  4. Create new password

Export Your Data​

  • Settings → Data & Privacy → Export Data
  • Receive email with download link
  • Available formats: JSON, CSV
  • Expires in 7 days

Privacy Settings​

  • Settings → Privacy
  • Control who sees your profile
  • Manage data sharing
  • Review permissions

Getting Help​

Still Having Issues?​

Contact Support

System Requirements:

  • iOS 13.0+ or Android 8.0+
  • 100MB storage
  • Internet connection

Helpful Info to Provide:

  • Device model
  • OS version
  • App version (Settings → About)
  • Steps to reproduce issue
  • Screenshots of errors

Other Resources: